Every HIDEF Lifestyle Purchase Includes the Following Promise
· HIDEF Lifestyle is a Factory Authorized Dealer for all the products we sell.
· All items sold by HIDEF Lifestyle are completely new and unopened
· All items are covered by the complete US Manufacturer's warranty
· Items offer a 30 day return period for a refund*
· Every shipment is fully insured
· Over 90% of our in stock orders ship out the same day they are received
· We are always here to answer your questions
· Preorders are never charged until the item is in stock and ready to ship
· You are always free to cancel any order prior to shipping without charge
*All products purchased may be returned for a 100% purchase price refund except for the following listed items. The following items may also be returned but may incur up to a 15% restocking fee. (shipping is non refundable. Customer is responsible for all return shipping charges).
All Cleaning Products
Blue Ray Players and DVR Units
Audio Equipment including Receivers, Amps, Speakers, Radio's, and Headphone Products.
Return Policy - Non Defective Merchandise
All products other than the above listed categories/products offer a full refund for 30 days from purchase date with a valid return authorization, shipping is non refundable.
The above listed categories/products may be returned but are subject up to a 15% restocking fee.
All returned merchandise must be returned in the original packaging & include all accessories that shipped with the item. A Return Authorization must be obtained prior to shipping the merchandise back to HIDEF Lifestyle. You must contact our returns department via phone at 800-663-4133 within 30 days of merchandise receipt to obtain a return authorization number or by using the Amazon order system. This number along with return instructions will be emailed to you and is valid for 10 days once it is sent. Failure to return the merchandise within this period will result in the cancellation of your return authorization and no additional returns will be allowed.
Occasionally customers receive merchandise which is DOA (dead on arrival) or functioning improperly. If you do receive defective merchandise and it is within the first 30 days of receiving the merchandise, please contact your sales consultant or customer service immediately at 800-663-4133.
If we are unable to provide an immediate fix over the phone, we will either ship a replacement or in the case of some products will assist you arranging a service appointment. Some manufacturers take full responsibility for a defective item and require that they service and or swap these items. In these cases if the manufacturer is unable to repair your product they will either replace it or issue a return authorization for us to do a swap. HIDEF Lifestyle is always available to assist in any way possible.
While it is rare, shipping damage does occur. We ask that you inspect the packaging upon arrival and look for any signs of visible shipping damage. You do have the right to refuse the delivery if you feel that damage has occurred. Please understand that your package will experience normal wear & tear during transit and are packaged properly to withstand this. In the case of displays inspect your shipment, open the box and check for damage before signing for it. Please do not let the driver leave until the product has been inspected. In the rare case of damage we will ship out a replacement to you. We cannot take damaged product back once accepted and signed for by the customer.
To initiate a return, visit Amazon's Online Return Center to request a return authorization from the seller.